VS

Sales & CRM

Customer 360

Every enquiry, quotation, contract, project, drawing, invoice, installed asset, warranty and service record for a single customer.

Customers

8

8 countries, 4 segments

Total outstanding

$1.7M

Installed assets

5

Under warranty or AMC

Open service tickets

4

Customer master

Select a row to load the 360 view

CodeCustomerLocationSegmentOwnerCredit limitOutstanding
CUS-1001AquaWorld DubaiDubai, UAEWater ParkR. Menon$3.5M$812,000
CUS-1002Oceanic ResortsMumbai, IndiaResortS. Kulkarni$1.8M$265,000
CUS-1003WonderSplash Water ParkHyderabad, IndiaWater ParkA. Fernandes$1.2M$0
CUS-1004BlueWave ResortsSingapore, SingaporeResortR. Menon$2.4M$430,000
CUS-1005Adventure IslandGoa, IndiaWater ParkS. Kulkarni$900K$118,500
CUS-1006Aqua KingdomJeddah, Saudi ArabiaWater ParkR. Menon$2M$0
CUS-1007Splash ValleyNairobi, KenyaMunicipalA. Fernandes$600K$74,000
CUS-1008Ocean ParadiseDa Nang, VietnamDistributorR. Menon$750K$0

Customer 360 — AquaWorld Dubai

CUS-1001 · customer since 2019-03-11

Primary contact
Khalid Al Nuaimi
Email
khalid@aquaworld.ae
Phone
+971 4 555 0110
Account owner
R. Menon
Currency
USD
Credit limit
$3,500,000
Outstanding
$812,000
Credit utilisation
23.2%

Projects

Dubai Water Park — Phase 2PRJ-7001 · $3,820,000 · 62%Delayed

Quotations & enquiries

Dubai Phase-3 Thrill Zone — 6 attractions turnkeyQTN-5501 V3 · $4,250,000Submitted
Dubai Phase-3 Thrill ZoneLD-2401 · $4,250,000 · 75%Negotiation

Installed assets, warranty & AMC

Family Raft SlideFR-2024-008 · installed 2024-11-02 · warranty to 2026-11-02Expiring
AMC AMC-21032025-11-01 → 2026-10-31 · $95,000 · 9/12 visitsActive

Invoices & receivables

Design approval 30%INV-9901 · due 2026-06-17$1,146,000Paid
Change order CO-4101INV-9902 · due 2026-07-01$242,000Overdue

Interaction timeline

  1. Service ticket TKT-7301 — Gelcoat crazing on raft flume section 4

    High priority · SLA 48 h · In Progress

  2. Drawing DWG-6101 Rev C — Tornado slide — general arrangement

    Released For Production · updated 2026-05-21

  3. Drawing DWG-6102 Rev B — Tower steel structure — fabrication

    Released For Production · updated 2026-06-02

  4. Drawing DWG-6103 Rev B — Pump room hydraulic schematic

    Customer Review · updated 2026-08-11

  5. Invoice INV-9901 — Design approval 30%

    $1,146,000 · Paid

  6. Invoice INV-9902 — Change order CO-4101

    $242,000 · Overdue

  7. Account created

    Customer since 2019-03-11

Drawings shared for approval

Tornado slide — general arrangementDWG-6101 Rev C · General ArrangementReleased For Production
Tower steel structure — fabricationDWG-6102 Rev B · FabricationReleased For Production
Pump room hydraulic schematicDWG-6103 Rev B · HydraulicCustomer Review